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Notice of change to your online security policy

6 November 2017

As part of our regular review of website security we’re making improvements to your online security.

Your online security is important to us, so we’re taking steps to improve the customer identification process on internet accounts. These changes will take place over the coming months from December 2017 to April 2018 in a phased approach.

Don’t worry, your account remains secure and you don’t need to take any action until prompted to online, in the meantime please continue to use your current password and memorable security information.

Details of the changes

We will be updating our password policy and guidelines. As a result we may ask you to update your password and will also need you to provide a different type of memorable information before you login. You will only be asked to change your security information after you have successfully provided your existing security information on the login page. Remember to keep your security information safe It is important you protect your personal details and keep your information safe. Please do not share your passwords or memorable information with anyone else. We will never contact you and ask you to tell us your Online Password or memorable information. If you are worried that someone else may know your password or memorable information please call us on 0345 602 2828.

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FSCS – protecting your money. Find out more here.

Gross rate means that we will not deduct tax automatically from your interest. You are responsible for paying any tax due to HM Revenue and Customs.

AER means Annual Equivalent Rate. AER illustrates what your interest rate would be if interest was paid and compounded each year and allows you to easily compare different offers.

Tax free is the contractual rate of interest payable where interest is exempt from income tax.

For telephone line opening times, please read the information in our contact section. Calls may be monitored and recorded for security and training purposes. If you're calling from outside the UK, please dial +441902 428 311.


© Birmingham Midshires
This site is intended for UK residents unless otherwise stated.
Birmingham Midshires is a division of Bank of Scotland plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628. Registered office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland No. SC327000.
To contact the FCA Consumer helpline, please ring 0800 111 6768. Alternatively call the Money Advice Service on 0300 500 5000 or visit www.moneyadviceservice.org.uk.