Contact us
How to get in touch with Birmingham Midshires
Depending on the type of account you have, and the nature of your enquiry, there
are a number of ways to get in touch.
What do you want to contact us about?
Savings
For general account management queries please call 0345 602 2828
or view our general account management section.
Internet accounts
Telephone accounts
- Easy access accounts: Call 0345 602 2828. Lines
are open Monday to Saturday 8am-8pm
- Automated telephone banking service: Call 0345 609 1970.
Lines are available 24 hours a day, 7 days a week
- Or view our common questions section for telephone accounts
Postal accounts
By phone
- Guaranteed equity bonds and market linked deposits: Call 0345 850 1026. Lines are open Monday to Friday 8am-6pm, Saturday 9:30am-1pm
- Inflation rate bonds: Call 0345 603 2191. Lines
are open Lines are open Monday to Friday 8am-6pm, Saturday 9:30am-1pm
- All other postal accounts: Call 0345 602 2828.
Lines are open Monday to Saturday 8am-6pm.
- Or view our common questions for postal accounts or ISAs
By post
- Savings and Investments Team
Birmingham Midshires Corporate Centre
Pendeford Business Park
Wobaston Road
Wolverhampton
WV9 5HA
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Complaints
There are four ways to get in touch with us to make a complaint:
Our online complaint form is currently unavailable while we make some updates. In the meantime, please call us on 0345 602 2828 or write to us at the address below.
- By phone call us on 0345 602 2828
- By post write to us at:
BM Savings Customer Relations Team
Birmingham Midshires
Pendeford Business Park
Wobaston Road
Wolverhampton
WV9 5HA
- By completing our online complaint form
-
By email
Although we provide you with an e-mail address, you need to be aware that e-mail is not a secure way to get in touch. You might feel more comfortable calling us to discuss your complaint.
If you decide to e-mail us, do not quote any sensitive account information such as your account numbers, we won't be liable for any lost data you supply. But to help us resolve your complaint as
quickly as possible, please include:
- Your full name
- First line of your address and postcode
- The banking product your complaint is about
- As much information about the complaint as you feel able to give (excluding account numbers and sensitive account information)
- Any particular actions you should wish us to take to resolve your complaint
- A contact number and the best times to contact you, as we'll call you once we've received your email.
Mail us at: onlinecomplaints@birminghammidshires.co.uk
Complaints procedure >
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Calling from overseas
If you're calling from outside the UK to speak to our savings team please dial +441902 428 311.
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Fraud
Contact us immediately if you think you've been a victim of fraud.
- Call 0345 602 2828. Lines are open Monday to Saturday 8am-8pm.
- Make sure you don't become a victim of inheritance scams.
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Mortgages
If you currently have a mortgage with Birmingham Midshires, visit our mortgages website.
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Press enquiries
Contact our press team at Lloyds Banking Group media relations team
BM Corporate Centre
You can also write to:
Birmingham Midshires Corporate Centre
Pendeford Business Park
Wobaston Road
Wolverhampton
WV9 5HA
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