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Contact us

How to get in touch with Birmingham Midshires

Depending on the type of account you have, and the nature of your enquiry, there are a number of ways to get in touch.

What do you want to contact us about?


For general queries please either call 0345 602 2828 or write to us at the address below.

Savings and Investments Team
Birmingham Midshires Corporate Centre
Pendeford Business Park
Wobaston Road

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Calling from overseas

If you're calling from outside the UK to speak to our savings team please dial +441902 428 311.

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Contact us immediately if you think you've been a victim of fraud.

  • Call 0345 602 2828. Lines are open Monday to Saturday 8am-6pm.

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If you currently have a mortgage with Birmingham Midshires, visit our mortgages website.

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Press enquiries

Contact our press team at Lloyds Banking Group media relations team

BM Corporate Centre

You can also write to:

Birmingham Midshires Corporate Centre
Pendeford Business Park
Wobaston Road

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There are three ways to get in touch with us to make a complaint:

  • By phone call us on 0345 602 2828
  • By post write to us at:
    BM Savings Customer Relations Team
    Birmingham Midshires
    Pendeford Business Park
    Wobaston Road
    WV9 5HA
  • By email

    Although we provide you with an e-mail address, you need to be aware that e-mail is not a secure way to get in touch. You might feel more comfortable calling us to discuss your complaint.

    If you decide to e-mail us, do not quote any sensitive account information such as your account numbers, we won't be liable for any lost data you supply. But to help us resolve your complaint as quickly as possible, please include:

    • Your full name
    • First line of your address and postcode
    • The banking product your complaint is about
    • As much information about the complaint as you feel able to give (excluding account numbers and sensitive account information)
    • Any particular actions you should wish us to take to resolve your complaint
    • A contact number and the best times to contact you, as we'll call you once we've received your email.

    Mail us at:

Complaints procedure >

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FSCS – protecting your money. Find out more here.

Gross rate means that we will not deduct tax automatically from your interest. You are responsible for paying any tax due to HM Revenue and Customs.

AER means Annual Equivalent Rate. AER illustrates what your interest rate would be if interest was paid and compounded each year and allows you to easily compare different offers.

Tax free is the contractual rate of interest payable where interest is exempt from income tax.

For telephone line opening times, please read the information in our contact section. Calls may be monitored and recorded for security and training purposes. If you're calling from outside the UK, please dial +441902 428 311.

© Birmingham Midshires
This site is intended for UK residents unless otherwise stated.
Birmingham Midshires is a division of Bank of Scotland plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628. Registered office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland No. SC327000.
To contact the FCA Consumer helpline, please ring 0800 111 6768. Alternatively call the Money Advice Service on 0300 500 5000 or visit