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Managing your Account by Telephone

Access your telephone savings account in one call

  • Fast, flexible and convenient - with our automated service you can access and manage your savings 24 hours a day, 7 days a week.

24 hour automated service

Our automated service is simple to use and is designed so you can manage your savings without needing to speak to a consultant. You can use it day or night, as long as you have a valid security password set up. Using our automated service you can:

  • check your balance
  • make a deposit (the transfer of your funds from your Linked Account can take up to 4 bank working days)
  • make a withdrawal (your funds will be available in your Linked Account by the end of the next bank working day after receipt of your instructions providing that other account accepts Faster Payments)
  • check your interest rate
  • request a statement or tax certificate.

How it works (please have your security details and linked account details to hand)

  • Call Birmingham Midshires on 0845 609 1970 for our 24 hour automated service
  • When prompted, say or key in your account number and Date of Birth
  • You will be asked to speak 2 characters from your chosen password (see 'Save time' tips)
  • You will then be asked if you'd like to hear the balance on your account. Simply say 'Yes' or press 1 or say 'No' or press 2

Once you've verified yourself using your security information you'll be able to choose from the following options:

AUTOMATED SERVICE MENU
• Press 1 - If you'd like to make a deposit
• Press 2 - To take money out
• Press 3 - For a printed statement
• Press 4 - For a printed certificate of interest
• Press 5 - For your balance including cleared and uncleared funds
• Press 6 - Check your interest rate
• Press 7 - for any other transaction and we'll transfer you to a consultant
  • Here are some of the common instructions:
Speaking Telephone keypad
"Yes" 1
"No" 2
"Cancel" (to start over) *2
"Repeat" (to hear the last step again) *3
  • And some tips on how to give them:
Speaking Telephone keypad
Talk at a steady pace, don't shout or speak too slowly Make sure you're using a touch tone phone
Try to call when there's not much background noise Don't hold the buttons down too long
Say amounts clearly, for example say "five hundred and fifty pounds" Key in all the digits in whole pounds for example for £550 key in 5 5 0
When saying dates say the day, month and year, for example "first of June two thousand and twelve" Key in a six digit date for example for the first of June two thousand and twelve key in 0 1 0 6 1 2

Please use the phonetic alphabet when giving the characters of your password. For more information about the phonetic alphabet, click on this link

The Phonetic Alphabet

FSCS – protecting your money. Find out more here.

Gross rate means that we will not deduct tax automatically from your interest. You are responsible for paying any tax due to HM Revenue and Customs.

AER means Annual Equivalent Rate. AER illustrates what your interest rate would be if interest was paid and compounded each year and allows you to easily compare different offers.

Tax free is the contractual rate of interest payable where interest is exempt from income tax.

For telephone line opening times, please read the information in our contact section. Calls may be monitored and recorded for security and training purposes. If you're calling from outside the UK, please dial +441902 428 311.


© Birmingham Midshires
This site is intended for UK residents unless otherwise stated.
Birmingham Midshires is a division of Bank of Scotland plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628. Registered office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland No. SC327000.
To contact the FCA Consumer helpline, please ring 0800 111 6768. Alternatively call the Money Advice Service on 0300 500 5000 or visit www.moneyadviceservice.org.uk.

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