Managing your Account by Telephone
Access your telephone savings account in one call
- Fast, flexible and convenient - with our automated service you can access and manage your savings 24 hours a day, 7 days a week.
24 hour automated service
Our automated service is simple to use and is designed so you can manage your savings without needing to speak to a consultant. You can use it day or night, as long as you have a valid security password set up. Using our automated service you can:
- check your balance
- make a deposit (the transfer of your funds from your Linked Account can take up to 4 bank working days)
- make a withdrawal (your funds will be available in your Linked Account by the end of the next bank working day after receipt of your instructions providing that other account accepts Faster Payments)
- check your interest rate
- request a statement or tax certificate.
How it works (please have your security details and linked account details to hand)
- Call Birmingham Midshires on 0845 609 1970 for our 24 hour automated service
- When prompted, say or key in your account number and Date of Birth
- You will be asked to speak 2 characters from your chosen password (see 'Save time' tips)
- You will then be asked if you'd like to hear the balance on your account. Simply say 'Yes' or press 1 or say 'No' or press 2
Once you've verified yourself using your security information you'll be able to choose from the following options:
| AUTOMATED SERVICE MENU |
| • Press 1 - If you'd like to make a deposit |
| • Press 2 - To take money out |
| • Press 3 - For a printed statement |
| • Press 4 - For a printed certificate of interest |
| • Press 5 - For your balance including cleared and uncleared funds |
| • Press 6 - Check your interest rate |
| • Press 7 - for any other transaction and we'll transfer you to a consultant |
- Here are some of the common instructions:
| Speaking |
Telephone keypad |
| "Yes" |
1 |
| "No" |
2 |
| "Cancel" (to start over) |
*2 |
| "Repeat" (to hear the last step again) |
*3 |
- And some tips on how to give them:
| Speaking |
Telephone keypad |
| Talk at a steady pace, don't shout or speak too slowly |
Make sure you're using a touch tone phone |
| Try to call when there's not much background noise |
Don't hold the buttons down too long |
| Say amounts clearly, for example say "five hundred and fifty pounds" |
Key in all the digits in whole pounds for example for £550 key in 5 5 0 |
| When saying dates say the day, month and year, for example "first of June two thousand and twelve" |
Key in a six digit date for example for the first of June two thousand and twelve key in 0 1 0 6 1 2 |
Please use the phonetic alphabet when giving the characters of your password. For more information about the phonetic alphabet, click on this link
The Phonetic Alphabet