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Closed account FAQs

Answers to your common questions

Where can I find more account information regarding my Halifax ISA?

In the letters that you received you will find enclosed a Halifax Cash ISA Guide, Conditions, Summary Box and Rate Leaflet so you can read more about this account including the FSCS Information Sheet as your eligible savings would continue to be protected by the Financial Services Compensation Scheme (FSCS). For further information please visit:

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What happened to my account?

We previously sent you a letter advising you when your account will be closed. If you haven't yet received your money please visit

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I haven't received a closing statement?

Your closing statement will have been sent to the address we have on our system. please call us on 0345 608 2828 or +44 1902 428311 if you're calling from abroad, and we can re-issue a statement to you.

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I had less than £1 in my account

If the amount of money in your account was £1 or less when we closed it we donated it to our charity partner. If you'd prefer to receive this money, please call us on 0345 608 2828 or +44 1902 428311 if you're calling from abroad..

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I need my communication in another format:

If you need your communication in another format, such as large print, Braille or audio CD, please contact us.

You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.

If you need support due to a disability please get in touch on 0345 608 2828.

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I need help and support

If you have any questions, or if you are worried and need support please get in touch and we'll be happy to help on 0345 608 2828 or +44 1902 428311 if you're calling from abroad.

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FSCS – protecting your money. Find out more here.

Gross rate means that we will not deduct tax automatically from your interest. You are responsible for paying any tax due to HM Revenue and Customs.

AER means Annual Equivalent Rate. AER illustrates what your interest rate would be if interest was paid and compounded each year and allows you to easily compare different offers.

Tax free is the contractual rate of interest payable where interest is exempt from income tax.

For telephone line opening times, please read the information in our contact section. Calls may be monitored and recorded for security and training purposes. If you're calling from outside the UK, please dial +441902 428 311.

© Birmingham Midshires
This site is intended for UK residents unless otherwise stated.
Birmingham Midshires is a division of Bank of Scotland plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628. Registered office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland No. SC327000.
To contact the FCA Consumer helpline, please ring 0800 111 6768. Alternatively call the Money Advice Service on 0300 500 5000 or visit